Demuynck-Verrax provides a factory guarantee of 12 months on all items it delivers.

The guarantee does not apply to faults occurring due to careless use or insignificant variations that are not relevant for the use of the appliance and/or goods. Furthermore, the guarantee does not cover transport damage occurring beyond Demuynck-Verrax’s responsibility; damages due to natural wear and tear; insufficient maintenance; not following the instructions for use or assembly; or damages caused by changes or repairs carried out by the Buyer.

In order for the Buyer to be entitled to an exchange or refund, items must always be in their original state, including their packaging, accessories and documentation.

If the above conditions are not met and goods are returned without good cause, all costs related to this return shall be borne by the Buyer.

Guarantee services performed cannot bring about an extension of the guarantee period nor lead to a new guarantee period.